Terms & Conditions

TERMS & CONDITIONS

WildPlanner — WildHire (Pty) Ltd
Effective date: 1 June 2026 · Last updated: June 2026

Please read these Terms and Conditions carefully before using WildPlanner. By creating an account or using the platform, you agree to be bound by these terms. If you do not agree, do not use WildPlanner.

1. Definitions
In these Terms:

"WildPlanner," "we," "us," "our" means WildHire (Pty) Ltd, a company incorporated in South Africa, and its product WildPlanner.
"Platform" means the WildPlanner web application and all related services.
"User," "you," "your" means the individual or entity accessing or using the Platform.
"Subscriber" means a User who has purchased a paid subscription.
"Content" means any data, text, rates, packages, or materials you upload or input into the Platform.

2. Eligibility
You must be at least 18 years old and have the legal authority to enter into binding agreements on behalf of yourself or your organisation. By using WildPlanner, you represent that you meet these requirements.

3. Account Registration
You must provide accurate and complete information when registering. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at hello@wildplanner.co.za if you suspect unauthorised access. You may not share your account with third parties or create accounts on behalf of others without their consent.

4. Subscription and Payment
Access to the Platform requires a paid subscription. By subscribing, you authorise us to charge your nominated payment method on a recurring basis at the then-current rate for your selected plan.

Prices are displayed in the currency stated at checkout and are exclusive of applicable taxes unless stated otherwise.
We reserve the right to change subscription pricing with 30 days' notice. Continued use after the price change takes effect constitutes acceptance.
Failed payments may result in suspension of your account. We will attempt to notify you before suspension occurs.

5. Acceptable Use
You agree to use WildPlanner only for lawful purposes and in a manner consistent with these Terms. You must not:

Use the Platform to infringe any third party's intellectual property rights.
Upload Content that is unlawful, defamatory, misleading, or harmful.
Attempt to gain unauthorised access to any part of the Platform or its underlying systems.
Reverse-engineer, decompile, or otherwise attempt to extract the source code of the Platform.
Use automated tools, bots, or scrapers on the Platform without our prior written consent.
Resell, sublicense, or otherwise commercialise access to the Platform without written authorisation from us.

6. Your Content
You retain ownership of all Content you upload or create within WildPlanner. By uploading Content, you grant WildHire (Pty) Ltd a limited, non-exclusive licence to store, process, and display your Content solely for the purposes of providing the Platform to you. You are solely responsible for the accuracy, legality, and appropriateness of your Content. We do not review or endorse Content uploaded by Users.

7. Intellectual Property
All rights, title, and interest in the WildPlanner Platform — including its software, design, trademarks, and proprietary data — are owned by WildHire (Pty) Ltd or its licensors. These Terms do not grant you any rights in our intellectual property except the limited licence to use the Platform as described herein.

8. Availability and Modifications
We aim to maintain platform availability at all times but do not guarantee uninterrupted access. We may perform scheduled or emergency maintenance and will endeavour to provide advance notice where possible. We reserve the right to modify, add, or remove features of the Platform at any time. Material changes that adversely affect existing functionality will be communicated with reasonable notice.

9. Third-Party Integrations
WildPlanner may integrate with or link to third-party services, including Retool and other data import or workflow tools. We are not responsible for the availability, accuracy, or conduct of third-party services, and your use of them is governed by their own terms and policies.

10. AI-Assisted Rate Import — Disclaimer of Accuracy
WildPlanner provides functionality that enables tour operators to pull in, parse, and store rate and pricing data using AI-assisted tools and third-party integrations, including Retool-based workflows. You acknowledge and agree that:

AI-assisted rate extraction and import is provided as a convenience tool only. It does not constitute a guarantee of accuracy, completeness, or fitness for commercial use.
AI systems may introduce errors, omissions, misinterpretations, or outdated values when processing rate sheets, supplier documents, or any other source material. Such errors are an inherent characteristic of AI technology and do not constitute a defect in the Platform.
You are solely and entirely responsible for reviewing, verifying, and confirming the accuracy of all rates, prices, packages, and associated data imported into WildPlanner before using that data for any commercial purpose, including but not limited to quoting clients, issuing invoices, contracting with suppliers, or publishing rates.
WildHire (Pty) Ltd accepts no liability whatsoever for any loss, damage, financial shortfall, client dispute, reputational harm, or other consequence arising directly or indirectly from errors in AI-imported data, regardless of how those errors occurred.
No reliance should be placed on AI-imported rates as a definitive source of truth. The original source documents provided by your suppliers remain the authoritative record.

By using the AI-assisted rate import feature, you confirm that you have read and understood this disclaimer and accept full responsibility for the verification and use of all imported data.

11. Disclaimers
The Platform is provided on an "as is" and "as available" basis. To the fullest extent permitted by South African law, WildHire (Pty) Ltd disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that:

The Platform will be error-free or uninterrupted.
Quotes or pricing outputs generated by the Platform are complete or fit for any specific commercial purpose.
AI-assisted data imports are accurate, complete, or free from errors.
The Platform will meet your specific business requirements.

12. Limitation of Liability
To the maximum extent permitted by applicable law, WildHire (Pty) Ltd's total liability to you for any claims arising out of or relating to these Terms or the Platform will not exceed the total subscription fees paid by you in the three months preceding the event giving rise to the claim. We will not be liable for any indirect, incidental, consequential, or punitive damages, including lost profits, loss of data, or business interruption, even if we have been advised of the possibility of such damages. For the avoidance of doubt, this includes any loss arising from errors in AI-assisted rate imports, as further described in clause 10.

13. Indemnification
You agree to indemnify and hold harmless WildHire (Pty) Ltd, its directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising out of your use of the Platform, your Content, your reliance on AI-imported data, or your breach of these Terms.

14. Termination
Either party may terminate these Terms at any time. You may do so by cancelling your subscription in accordance with our Refund and Cancellation Policy. We may suspend or terminate your access immediately if you breach these Terms. Upon termination, your right to access the Platform ceases. We will retain your Content for 60 days following termination, during which you may request an export. After this period, your Content may be permanently deleted.

15. Confidentiality
Each party agrees to keep confidential any non-public information disclosed by the other party in connection with the Platform, and not to use such information for any purpose other than as necessary to perform obligations under these Terms.

16. Governing Law and Dispute Resolution
These Terms are governed by the laws of the Republic of South Africa. Any dispute arising from or relating to these Terms that cannot be resolved through good-faith negotiation will be referred to the courts of South Africa having appropriate jurisdiction. Nothing in this clause prevents either party from seeking urgent interim relief from a competent court.

17. Amendments
We may update these Terms from time to time. We will notify you of material changes via email or an in-platform notice at least 14 days before they take effect. Your continued use of the Platform after the effective date constitutes acceptance of the amended Terms.

18. General

Entire agreement: these Terms, together with our Privacy Policy and Refund and Cancellation Policy, constitute the entire agreement between you and WildHire (Pty) Ltd regarding the Platform.
Severability: if any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force.
Waiver: failure to enforce any provision does not constitute a waiver of our right to enforce it in future.
Assignment: you may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights in connection with a merger, acquisition, or sale of assets.

19. Contact
WildHire (Pty) Ltd, South Africa
hello@wildplanner.co.za