Terms & Conditions

WildPlanner — WildHire (Pty) Ltd
Effective date: 1 June 2026 · Last updated: June 2026

This policy explains how WildHire (Pty) Ltd, trading as WildPlanner, collects, uses, stores, and protects your personal information. Please read it carefully before using the platform.

1. Who We Are
WildPlanner is a product of WildHire (Pty) Ltd, a company incorporated in South Africa ("we," "us," or "our"). We provide a SaaS platform for quoting and rate management, designed for safari tour operators and the broader hospitality sector. For privacy-related enquiries, contact us at: hello@wildplanner.co.za

2. Information We Collect
We collect information you provide directly, as well as data generated through your use of the platform:

Account information: your name, email address, business name, and password when you register.
Business data: rates, packages, supplier details, quotes, and other content you input into WildPlanner.
Billing information: subscription and payment details processed via our third-party payment provider. We do not store card numbers.
Usage data: log files, IP addresses, browser type, pages visited, and session duration.
Communications: emails or support messages you send to us.

3. How We Use Your Information
We use your information to:

Provide, maintain, and improve the WildPlanner platform.
Process payments and manage your subscription.
Send transactional emails (account confirmations, invoices, password resets).
Respond to support requests.
Send product updates and feature announcements (you may opt out at any time).
Analyse usage patterns to improve performance and user experience.
Comply with applicable legal obligations.

4. Legal Basis for Processing
We process your personal information on the following grounds under the Protection of Personal Information Act 4 of 2013 (POPIA):

Contract: processing necessary to perform our agreement with you.
Legitimate interest: platform security, fraud prevention, and product improvement.
Consent: marketing communications, where required.
Legal obligation: compliance with applicable law.

5. Sharing Your Information
We do not sell your personal information. We may share it with:

Service providers: hosting, payment processing, analytics, and customer support tools who process data on our behalf under appropriate data processing agreements.
Legal authorities: where required by South African law or to protect our rights.
Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity.

6. Data Retention
We retain your personal information for as long as your account is active or as necessary to provide our services. After account closure, we retain data for a minimum of five years to comply with applicable legal and tax obligations, then securely delete or anonymise it.

7. Security
We implement industry-standard security measures including encryption in transit (TLS), access controls, and regular security reviews. No method of transmission over the internet is entirely secure; we cannot guarantee absolute security but take reasonable steps to protect your information.

8. Your Rights Under POPIA
As a data subject, you have the right to:

Access the personal information we hold about you.
Correct inaccurate or incomplete information.
Request deletion of your personal information, subject to legal retention requirements.
Object to the processing of your information for direct marketing purposes.
Lodge a complaint with the Information Regulator of South Africa.

To exercise any of these rights, contact us at hello@wildplanner.co.za. We will respond within 30 days.

9. Cookies
We use essential cookies to keep you logged in and to maintain session state. We may use analytics cookies to understand how users interact with the platform. You can control cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality.

10. Third-Party Links
WildPlanner may contain links to third-party websites or integrations. We are not responsible for the privacy practices of those third parties and encourage you to review their policies independently.

11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or an in-platform notice. Continued use of WildPlanner after changes take effect constitutes acceptance of the updated policy.

12. Contact
WildHire (Pty) Ltd, South Africa
hello@wildplanner.co.za